Cricket Insurance Claim 2026: How to File, Cost & Deductibles
How to file a Cricket insurance claim with Asurion, what Cricket Protect costs and covers, the deductibles by device tier, and the mistakes that get claims delayed or denied.
To file a Cricket insurance claim, go to phoneclaim.com/cricket or call Asurion at 1-855-309-8342. Enter your Cricket number, describe what happened, verify your identity and pay the deductible ($10 to $250 depending on your device). Approved replacements can arrive as soon as the next day. You must be enrolled in Cricket Protect before the incident; it cannot be added after a phone is lost or damaged.
What is Cricket Protect?
Cricket Protect is Cricket Wireless's optional device protection plan. It combines two products:
- Cricket Protect Insurance for loss, theft and damage. It is underwritten by Continental Casualty Company, a CNA company.
- Cricket Protect Service Warranty for malfunctions after the manufacturer's warranty ends. It is provided by Asurion.
Asurion handles all claims, so "Cricket insurance claim" and "Asurion Cricket claim" mean the same thing.
Cricket Protect cost, deductibles and claim limits
| Item | Current terms |
|---|---|
| Monthly charge | $8 or $12 per month, depending on your device |
| Replacement deductible | $10, $40, $75, $130 or $250, based on device tier |
| Screen and battery repair | $0 repair fee on the newest terms, for eligible devices |
| Claim limit | Unlimited claims on the newest terms; older enrollments may be limited to 3 claims in 12 months |
| Maximum device value | $2,500 per claim |
| Extras | Unlimited photo and video storage in the myPhotoVault app |
| Cancellation | Any time, no penalty, prorated refund |
Cricket updated Cricket Protect, and some of its support pages still show older terms, such as a $29 screen repair fee and 3 claims a year. Your limits depend on the terms you enrolled under. Check them in the myCricket app or at phoneclaim.com/cricket before you file.
New York residents buy the insurance and warranty parts separately at different prices. Coverage terms can vary by state.
What Cricket Protect covers, and what it doesn't
| Covered | Not covered or not eligible |
|---|---|
| Loss | Tablets and hotspots |
| Theft | Phones with an MSRP under $49.99 |
| Accidental damage, including liquid | Some Certified Like New phones |
| Malfunction after the manufacturer warranty | Incidents before you enrolled |
| Battery, plus charger and SIM if lost with the phone | Other accessories, such as cases and earbuds |
| Losses outside the US | Customers outside the contiguous US, Alaska and Hawaii |
Replacements may be new or refurbished, and of the same or a similar model. The color or model can differ, and replacements come with a 12-month warranty.
How and when to enroll in Cricket Protect
- Deadline: within 45 days of activating or upgrading your device.
- Online: add it at checkout, or in the myCricket app under Manage Features, then Add-On Features.
- In store: at any Cricket store. If you bought the phone at Walmart or another retailer, bring the phone and receipt within 45 days.
- Bring your own phone: most Apple, Samsung, Motorola and Google phones with an MSRP of $49.99 or more may qualify. The phone must work and be undamaged, and you must enroll in store.
Older guides say you must enroll within 7 days. That rule has changed. The current window is 45 days.
How to file a Cricket insurance claim, step by step
If your phone is lost or stolen, tell Cricket so it can suspend the line, and use Find My or Find My Device to lock it.
Go to phoneclaim.com/cricket or call 1-855-309-8342. Enter your Cricket phone number.
Choose lost, stolen, damaged or malfunction, and give the date and a short, accurate description.
Asurion may ask for ID or extra details, especially for loss and theft claims.
For cracked screens or batteries on eligible devices, you may get a repair, sometimes the same day. Otherwise you get a replacement.
It is charged once your claim is approved. Repair fees and replacement deductibles differ.
Replacements can arrive as soon as the next day. Track your claim on the same Asurion site.
For damage claims, send the damaged phone back with the prepaid label by the deadline given. Late returns can lead to a non-return fee.
What you need before you start a Cricket claim
- Your Cricket phone number and account PIN
- The make and model of your phone
- The date and a short description of what happened
- A valid photo ID, if asked
- A payment card for the deductible
- For a damaged iPhone, Find My turned off before you send it back
Is Cricket Protect worth it?
It depends on how expensive your phone is and how often you break or lose phones.
With Cricket Protect for 12 months: $12 × 12 = $144 in fees + a $130 deductible = $274.
Illustrative only. Your monthly charge and deductible depend on your device tier.
| Probably worth it | Probably not worth it |
|---|---|
| You have a phone worth $400 or more | Your phone costs under $150 |
| You often crack screens or lose phones | You use a rugged case and rarely damage phones |
| You cannot afford a full-price replacement | Your credit card or AppleCare already covers the phone |
Mistakes that delay or deny Cricket claims
-
Enrolling after the incident
Coverage only applies to events after enrollment.
-
Inconsistent details
Give the same date and description each time you are asked.
-
Leaving Find My on
Asurion cannot process a returned iPhone that is still locked to your Apple ID.
-
Missing the return deadline
Not returning the damaged phone in time can add a fee.
-
Missing a payment
If your Cricket account lapses, your protection can lapse too.
Cricket insurance claim FAQs
What is the Cricket insurance claim phone number?
How much is the Cricket insurance deductible?
How much does Cricket Protect cost per month?
How many claims can I file with Cricket Protect?
How long do I have to add Cricket Protect?
How fast will I get a replacement phone?
Do I need a police report for a stolen Cricket phone?
Can I cancel Cricket Protect?
Related insurance guides
Checked against Cricket Wireless's Cricket Protect enrollment page and FAQs, and Asurion's Cricket claims site, in October 2026. Eduyush is not affiliated with Cricket Wireless or Asurion. Plan terms change, so always confirm your coverage, deductible and claim limit at phoneclaim.com/cricket or with Cricket support.
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Cricket Wireless offering insurance claims is a great option for users who want peace of mind in case of device damage or loss. Understanding the claim process and coverage details is crucial to avoid surprises. It’s always good to compare different mobile insurance options to ensure you’re getting the best value for your needs.
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