Desktop support
What browser should I use?
It is recommended that you use the latest version of Chrome or Firefox. Do not use Internet Explorer as it is outdated and will likely fail to record any step assessments results you achieve.
Mobile App support
Can I learn on the go?
Yes, the platform is mobile-friendly and responsive. There is also a dedicated mobile app. A link to download the app for both iOS and Android devices is available in the Getting Started section.
How do I access the mobile app?
A link to download the app for both iOS and Android devices is available in the Getting Started section.
What devices are compatible with the mobile app?
There is an iOS version for iPads, and iPhones, as well as an Android version for Android and Kindle Fire devices.
Can I watch videos offline?
All videos are available to download onto your device for offline playback. Simply go to the video and select the ‘Watch this later’ link.
How do I delete downloaded videos from the mobile app?
Downloaded videos will remain on your device unless you manually delete them. To delete downloaded videos, go to the home screen and select the settings cog at the bottom of the screen. From there, select Clear Downloads. This will delete all downloaded videos. It is not currently possible to delete individual videos.
Can I do step assessments on my mobile?
You should complete your step assessments on your desktop as this will mimic your real exam environment.
Does the mobile sync with desktop?
Yes, if you have been working using your App, the next time you log into your desktop the progress will synchronize between both devices.
